Frequently Asked Questions

Security

If your Lafayette State Bank debit card is lost or stolen, please call us right away at 1 800-500-1044. This number is available 24/7, so you can protect your account as soon as you notice an issue.

For immediate control, you can freeze your card in the Lafayette State Bank mobile app (LSB On The Go)

  • Tap the bottom left Menu option

  • Account Management - Cards

  • Choose Freeze

  • Tap Yes, Freeze Card

Our local team is always happy to help with next steps or answer questions. That’s the comfort of banking with a community bank that looks out for you.

If you see a charge you don’t recognize or need help with a dispute, please call 386-294-1901 or contact your local Lafayette State Bank office. One of our friendly bankers will be happy to assist you.

At Lafayette State Bank, you’re more than an account number—we’re always here for you.

Your security is our top priority. LAFAYETTE STATE BANK will never contact you by phone, text, or email to request your account number, Social Security number, password, PIN, or to verify that information. If something seems suspicious, call us directly at 386‑294‑1901.

We help protect you with:

  • Debit Card Controls – Freeze your card anytime in the mobile app

  • Account Monitoring – Unusual activity is monitored to catch fraud early

  • Alerts & Notifications – Stay informed so you can act quickly

  • Secure Online & Mobile Banking – Encrypted data, secure logins, and timeouts

  • Local Support – Our local team is ready to help by phone or in person

Your security matters to us—because community banking means looking out for one another.

  • Confidential Handling – Your personal information is shared only when allowed or required by law.

  • Secure Systems – Strong safeguards help protect your data and online access.

  • Community Commitment – As a local bank, we treat your information with the same care we’d expect for our own.

If you ever have questions, your local Lafayette State Bank team is here to help.

At Lafayette State Bank, we believe peace of mind comes from knowing what’s happening with your account. That’s why we offer convenient alerts to help you stay informed and spot unusual activity early. Card Controls are available right in our mobile app, while Account Activity Alerts can be set up on both desktop and mobile, giving you flexibility and confidence, backed by a local team that’s always here for you.

Banking

You can manage your debit card anytime using Card Controls in the LSB OnThe Go mobile app.

  1. Download and open the LSB On The Go mobile app.

  2. Log in to your account.

  3. Tap the bottom left Menu option

  4. Account Management - Cards

  5. Use Card Controls to:

    • Freeze or unfreeze your card

    • Set spending limits

    • Control transaction types or locations

    • Turn alerts and notifications on or off

Changes take effect immediately, giving you quick control if something doesn’t look right.

You can enroll in Online Banking directly from the homepage of our website.

  1. Visit lafayettestatebank.com.

  2. On the homepage, locate the Online Banking login box.

  3. Click “Enroll” just below the LOGIN button.

  4. Follow the prompts to enter your information and create your login credentials.

Once enrolled, you can securely access your accounts anytime.

If you need help, please call 386‑294‑1901 or stop by one of our branch locations—we’re happy to assist.

You can deposit checks anytime using Mobile Deposit in the LSB On The Go mobile app.

  1. Open the LSB On The Go app and log in.

  2. From the bottom of the main menu, select Deposit, then click Deposit a Check.

  3. Choose the account where you want the deposit to go.

  4. Endorse the back of your check with your signature and write
    “For Mobile Deposit Only.”

  5. Use your phone to take clear photos of the front and back of the check.

  6. Enter the deposit amount, review the details, and submit.

You’ll receive confirmation once the deposit is submitted. Keep the check until it posts to your account, then destroy it securely.

Credit Insights by Savvy Money is a free financial wellness and credit‑monitoring tool available through our Online and Mobile Banking.

With Credit Insights, you can:

  • Check your credit score anytime with no impact to your credit

  • View your full credit report and track changes over time

  • Get alerts about important credit activity

  • See personalized tips to help improve or maintain your credit

  • Explore loan offers and understand how different decisions may affect your score

Credit Insights is designed to help you stay informed, make smarter financial decisions, and protect yourself against identity theft—all in one secure place.

You can access Credit Insights by logging into Online Banking or the LSB On The Go mobile app and selecting Credit Score from the menu.

Personal Finance Tool is a free budgeting and money‑management feature available in Online and Mobile Banking that helps you better understand and organize your finances.

With the Personal Finance Tool, you can:

  • Track spending by category (food, bills, shopping, etc.)

  • Create budgets and monitor progress

  • View all your accounts in one place (including accounts at other financial institutions)

  • Analyze cash flow and spot spending trends

  • Set financial goals and track your progress over time

The tool is designed to give you a clear picture of where your money is going and help you make more informed financial decisions.

You can access the Personal Finance Tool by logging into Online Banking or the LSB On The Go mobile app and selecting Personal Finance from the menu.

You can enroll in Zelle quickly through Online Banking or the LSB On The Go mobile app.

  1. Log in to Online Banking or the LSB On The Go mobile app.

  2. Navigate to Zelle from the main menu.

  3. Enroll your email address or U.S. mobile phone number.

  4. Choose the account you want to use for sending and receiving money.

  5. Review and accept the terms and conditions.

Once enrolled, you can start sending and receiving money with people you trust—fast and securely.

Zelle lets you send and receive money fast, easy, and securely—right from Online Banking or the LSB On The Go app.

  • Send money in minutes

  • Use just an email address or U.S. mobile number

  • Built into your bank for added security

  • No extra fees

  • Funds go directly to your bank account

Perfect for paying friends, family, or splitting everyday expenses.

From our website:

  1. Log in to Online Banking

  2. Go to Accounts → Documents → Delivery Settings.

  3. Select the statement delivery option for Online for each account you want enrolled.

  4. Click Submit.

From the LBS On The Go app:

  1. Sign into the LSB On The Go App 

  2. In the top left hand corner, tap the green circle icon 

  3. From the list, tap Delivery Preferences

  4. You can use the toggle button to enable online delivery for all accounts listed or you can review the list and change only the ones you would like to be delivered as a e statement from paper to online.

Once completed, your statements will be delivered electronically instead of by mail.

Loans

To apply for a loan, simply contact a local banker or visit any Lafayette State Bank branch. Our team will walk you through options and help you choose what best fits your needs.

Loan products we offer include:

  • Personal loans

  • Auto loans

  • Home loans & mortgages

  • Home equity loans & lines of credit

  • Business loans

  • Agricultural loans

Our local bankers are happy to answer questions and guide you through the application process from start to finish.

Social Media

We love staying in touch with our community! Follow Lafayette State Bank on our official social media pages for local news, helpful updates, and friendly reminders.

Find us on Facebook and LinkedIn

  • Community highlights

  • Bank updates & holiday hours

  • Security tips and alerts

Just a quick reminder: We’ll never ask for personal or account information through social media. If something doesn’t seem right, give your local branch a call—we’re always happy to help!

Fraud & Scam Awareness

Scams can happen to anyone

If you receive a call, text, email, or message that doesn’t seem quite right, please know you’re not alone. Scammers often try to rush or worry people into quick decisions. Taking a moment to slow down can make all the difference. If something doesn’t feel right, give us a call – your local Lafayette State Bank team is always here to help.

What is fraud or a scam?

Fraud and scams happen when someone tries to trick you into sending money or sharing personal or account information. They may pretend to be your bank, a company you trust, or even someone you care about.

Common warning signs

Be cautious if someone:

  • Pressures you to act immediately

  • Asks for passwords, PINs, or one‑time verification codes

  • Requests payment by gift cards, wire transfer, or payment apps

  • Tells you to keep the situation secret

If it doesn’t feel right, trust that feeling.

Romance Scams

Romance scams happen when someone builds an emotional connection online — often through dating apps, social media, or text messages — and then asks for money.

Common signs include:

  • Quickly expressing strong feelings or love

  • Avoiding in‑person meetings or video calls

  • Claiming an emergency, medical issue, or investment opportunity

  • Asking for money, gift cards, wire transfers, or crypto

  • Saying the relationship must stay private

Being targeted by a romance scam is not a sign of weakness or poor judgment. These scams are designed to take advantage of trust, hope, and human connection. If you’re unsure or uncomfortable, it’s okay to pause and ask for help.

Will the bank ever ask for my password or codes?

No. Lafayette State Bank will never ask for:

  • Online banking passwords

  • One‑time passcodes

  • PINs or full debit/credit card numbers

If someone asks for this information, it is a scam.

How can I help prevent fraud?

Simple steps can make a big difference:

  • Take your time — don’t rush financial decisions

  • Never send money to someone you haven’t met in person

  • Verify requests by contacting us directly

  • Never share passwords, PINs, or codes

  • Monitor your account regularly and set up alerts

When in doubt, pause and ask first.

What should I do if I’m unsure or think I’ve been scammed?

Please reach out immediately — we’re here to help.

  • Do not send money or click suspicious links

  • Contact Lafayette State Bank right away

  • Review recent account activity and change passwords

Acting quickly may help limit loss.

Helpful Links if You’ve Been a Victim of Fraud

Remember

Stop. Think. Verify.
If something doesn’t seem quite right or feels rushed, you don’t have to handle it by yourself. Reach out to your local Lafayette State Bank team — we’re always glad to help.